Atos delivers Next-Generation Employee Experience for EY
Paris (France) July 22, 2021
Atos currently announces that it will deliver a Subsequent-Generation World wide Worker Working experience to EY, just one of the greatest world qualified products and services businesses. The seven+ yr deal will see Atos personalize and boost the IT practical experience for a lot more than three hundred,000 EY persons through its Proactive Working experience Center, a crew of focused specialists, supported by superior tooling and procedures, driving in direction of the highest degrees of proactive, pre-emptive and automatic worker practical experience viewed in the sector to date. This new deal reinforces Atos’ placement as a top enabler in the new frontier of function and worker practical experience.
The evolution to a ‘Next-Generation’ worker practical experience is a growth area in the marketplace, pushed by new frictionless function variations and the new generation of digitally-savvy staff that count on the identical level of electronic overall flexibility at function wherever they are.
Proactive Working experience Center
Atos’ Proactive Working experience Center is developed to intelligently support all worker demands by giving an built-in omni-channel practical experience with personalised and contextualised support. Workers will be in a position to easily obtain self-assist and digital aid through automatic and self-discovering AI chatbots. Critically, support will be tailor-made to employees’ particular person demands and preferences, making use of sentiment examination to ensure the ideal attainable practical experience is been given. As a outcome of this staff will practical experience fewer disruption to their Electronic products and services, with most of the requests becoming fulfilled mechanically and immediately.
A focused crew of knowledge experts, sentiment and journey analysts, as well as specialists in multiple parts this sort of as AI, know-how, organizational improve administration, electronic adoption, and worker engagement, will function with each other in actual-time to respond to sentiment feedback and increase the worker practical experience. Atos’ knowledge analysts will watch and realize tendencies above time to persistently boost the general company practical experience, and to determine, handle and ultimately reduce contact volume.
“Each day, three hundred,000 EY persons are supporting companies and governments to assist resolve their toughest issues as element of the EY objective to create a superior performing earth. We are centered on offering EY persons with innovative tools, like these from Atos to assist them in offering outstanding products and services to shoppers,” explained Steve Krouskos, EY World wide Handling Lover – Business Enablement. “We are searching ahead to deploying this agile and responsive option, making use of transformational initiatives and new-generation systems, so we can travel enhanced customer and persons ordeals.”
“We are energized about supporting EY to make the improve to a really personalized, proactive and automatic ‘care’ model, which places EY persons at the center, demonstrating when again our leadership placement in the new frontier of function and engaged worker practical experience.” explained Elie Girard, CEO at Atos.
Leveraging its acknowledged know-how in Electronic Office Services[one], and as element of its Engaged Worker Working experience[2] initiative, Atos will deliver a Subsequent-Generation world Provider for EY persons across a lot more than a hundred and fifty nations around the world. This will supply an anyplace, whenever care practical experience from any gadget, to deliver a a lot more economical company to staff when enabling elevated efficiency.
Obtain the press launch in PDF
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More information about Engaged Worker Working experience:
To come across out a lot more about Engaged Worker Working experience, listen to Elie Girard in Atos’ Engaged Worker Working experience celebration right here.
To come across out a lot more about Atos’ vision for the upcoming of function, examine the ‘Electronic Vision for Engaged Worker Working experience (EX)’
About Atos
Atos is a world leader in electronic transformation with 105,000 staff and once-a-year earnings of above € eleven billion. European amount just one in cybersecurity, cloud and superior-functionality computing, the Team supplies tailor-made conclusion-to-conclusion options for all industries in 71 nations around the world. A pioneer in decarbonization products and services and goods, Atos is dedicated to a safe and decarbonized electronic for its shoppers. Atos operates beneath the manufacturers Atos and Atos|Syntel. Atos is a SE (Societas Europaea), outlined on the CAC40 Paris inventory index.
The objective of Atos is to assist style and design the upcoming of the information space. Its know-how and products and services support the development of know-how, training and analysis in a multicultural technique and add to the development of scientific and technological excellence. Across the earth, the Team allows its clients and staff, and associates of societies at significant to stay, function and establish sustainably, in a harmless and safe information space. www.atos.internet
Press speak to:
Laura Fau | [email protected] | +33 6 seventy three sixty four 04 18 | @laurajanefau
[one] Atos is acknowledged as a leader in Electronic Office Services by top analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.
[2] Engaged Worker Working experience encompasses the most recent tools and systems, consulting abilities, and new and current partnerships with top specialists in the area, all underpinned by obvious decarbonization objectives. It is the most complete intersectional set of products and services on the market currently and the only just one which combines both of those standard Electronic Office options with Worker Working experience products and services.